Quality of Care
Physical and Emotional Components of Caregiving
Quality of care is hard to measure. It not only involves the physical tasks that need to be accomplished but also addresses the emotional needs that make someone feel cared for. We believe the emotional part of this comes from mutual respect and developing relationships which is often hard to accomplish in today’s health care system. For example, if one has to go to the hospital you will see a hospitalist who most likely does not have a relationship with you or your loved one and does not know your entire medical history and will see you for a few days before the next hospitalist is on duty or if you use a home care agency to provide a caregiver at home you might have experienced frustration with getting different caregivers limiting the ability for you and your loved one to build a trusting relationship and getting the best quality care.
Quality of care is largely dependent on the ongoing relationships we build and the sense of responsibility and accountably of each person takes in the relationship. It is easy to see how quality of care is lacking in the hospital and other settings because of the lack of continuity and relationships among and between the staff, administrators and patients.
When looking for any type of service whether health care, financial services, faith related services etc. it is important to find a team that you can trust that values relationships and believes in taking responsibility and accountability for the service they provide and expect to continue to provide over an extended period of time. In respects to caregiving, the relationships we build are so important because the best quality of care is dependent on continuity and having a small familiar team of caregivers that communicate regularly with one another and work as a team.